dbg99 Terms and Conditions

dbg99 (hereinafter "Platform", "we", "our") provides an online betting and casino service for users in Bangladesh. These terms and conditions apply to all products, services, and promotions on the platform.

Key Definitions

• "User" or "Member" refers to any person who has registered with dbg99 or is using the platform.
• "Account" refers to the user's personal profile and fund-related information.
• "Bet" refers to a financial wager placed on any game or event.
• "Bonus Funds" refers to promotional credits that cannot be withdrawn before certain conditions are met.
• "Wagering Requirement" refers to the total betting amount required before bonus funds become withdrawable.
• "Service" refers to all gaming, betting, and related services provided by dbg99.

Any word used in these terms that is not defined shall be understood in its common meaning.

To use the services of dbg99, the following conditions must be met:

• You must be at least 21 years old. This platform is only for those aged 21 or above.
• You must be a valid dbg99 account holder.
• You are playing in your own name and on your own behalf, not on behalf of any third party.
• You have the legal right to create an account and place bets on this platform.
• You have not previously been banned by dbg99.

dbg99 may request documents for identity or age verification at any time. Failure to provide documents may result in the account being temporarily suspended.

3.1 Creating an Account

Each person may create only one account. If a person is found to have multiple accounts, it will be considered bonus abuse and all accounts may be terminated.

3.2 Accuracy of Information

All information provided at registration — name, date of birth, mobile number, email — must be true and accurate. Action may be taken at any time against accounts created with false information.

3.3 Account Security

• You must keep your password and login details completely confidential.
• Any unauthorized access to your account must be reported to the support team immediately.
• Allowing third parties to use your account is strictly prohibited.
• The user is solely responsible for all activities carried out on their account.

3.4 Updating Contact Information

If your mobile number or email changes, update your account information as soon as possible. dbg99 will not be responsible for any service disruption caused by outdated information.

4.1 Deposit Rules

The following payment methods are accepted for depositing funds into dbg99: bKash, Nagad, Rocket, Upay, and bank transfer.

• Deposits must be made from your own payment method — not from a third party's account.
• No deposit will be processed until it has been successfully verified.
• dbg99 may request additional verification for suspicious transactions.

4.2 Withdrawal Rules

Withdrawal requests are generally processed within 30 minutes to 3 hours. The following conditions apply at the time of withdrawal:

• Withdrawals can only be made through the same method used to make the deposit.
• The relevant wagering requirement must be met before bonus funds can be withdrawn.
• Withdrawals may be held until all applicable verifications are completed.
• dbg99 may request additional documents for large withdrawal amounts.

4.3 Applicable Fees

dbg99 does not charge any additional fees for deposits or withdrawals; however, your payment provider may apply its own fees — dbg99 is not responsible for those.

5.1 Welcome Bonus

New members will receive a 120% bonus of up to ৳15,000 on their first deposit. The wagering requirement for this bonus is 25 times (25x).

5.2 Bonus Usage Terms

• Each user may claim the welcome bonus only once.
• The bonus can only be used on eligible games — earnings from certain games may be excluded from wagering calculations.
• If the bonus is not used within a set period, it will expire.
• Multiple bonuses cannot be claimed at the same time unless the promotion terms explicitly allow it.
• dbg99 reserves the right to cancel bonuses in cases of suspected bonus abuse.

5.3 VIP Program

The dbg99 VIP program has 5 tiers. Weekly cashback benefits are available at each tier:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.4% weekly cashback
• Gold — up to 0.6% weekly cashback
• Platinum — up to 0.8% weekly cashback
• Diamond — up to 1.0% weekly cashback

Advancement to a VIP tier depends on your gaming activity. Details and specific benefits for each tier can be found on the VIP page.

5.4 Promotion Changes

dbg99 reserves the right to change, extend, or discontinue promotion terms at any time. Information on ongoing promotions is published on the dbg99 website.

6.1 Fair Play Policy

dbg99 is committed to ensuring fair play. Proper Random Number Generator (RNG) technology is used in all games. Results cannot be predetermined or influenced in any way.

6.2 Betting Rules

• Each game has its own rules, which are displayed in the game interface.
• Confirmed bets cannot be cancelled.
• For games that are incomplete due to a technical error, dbg99 will take action according to the applicable rules.
• Any winnings obtained by exploiting a technical issue may be voided.

6.3 Special Rules for Sports Betting

The following applies to all sports betting, including cricket betting:

• Bets placed before an event begins will be considered valid.
• If a match is abandoned or a result is not determined, a refund or settlement will be made according to dbg99's established rules.
• Odds in live betting are variable — check the latest odds before confirming.

Any of the following activities are strictly prohibited and may result in account termination and forfeiture of funds:

• Operating multiple accounts under the same identity.
• Dishonestly exploiting the bonus system (Bonus Abuse).
• Using false or forged identity documents on an account.
• Making deposits or withdrawals using a third party's payment method.
• Placing bets using software bots or any automated technology.
• Colluding with other members to manipulate betting outcomes.
• Using the platform for money laundering or transferring illegal funds.
• Attempting to breach the platform's security measures.

8.1 dbg99's Rights

dbg99 may temporarily suspend or permanently terminate any account in the following circumstances:

• Violation of any provision of these terms.
• Failure to provide required documents for identity verification.
• Detection of fraud or suspicious activity.
• Failure to pass age verification.
• To comply with legal or regulatory authority directives.

8.2 User's Right to Close Their Own Account

Any user may request to close their account at any time through support. For Self-Exclusion, please see the responsible gaming page.

8.3 Funds After Termination

If an account is cancelled due to a violation of terms, dbg99 may forfeit the associated bonuses and promotional winnings. Each situation involving legitimate real deposit funds will be evaluated individually.

dbg99 bears no responsibility in the following cases:

• Bets lost due to internet disconnection or issues with the user's device.
• Issues caused by third-party service providers (payment gateways, game developers).
• Unexpected technical errors or server outages.
• Losses resulting from third-party access to a user's own account.
• Service interruption due to government regulation or legal orders.

dbg99 always strives to ensure the highest quality of service, but uninterrupted service cannot be guaranteed due to the inherent limitations of internet and technical services.

dbg99 places the highest importance on protecting users' personal information. By accessing and using the platform, you agree to comply with our Privacy Policy.

• Your personal information will be collected and used solely for the purpose of providing and verifying services.
• All data is kept secure through SSL encryption technology.
• Personal information will not be shared with third parties without your consent, except where required by legal obligation.
• To learn more about data protection, please read our Privacy Policy.

dbg99 reserves the right to change, amend, or update these terms and conditions at any time. In the event of changes:

• The "Last Updated" date on this page will be revised.
• An attempt will be made to notify users of significant changes via email or notification.
• Continued use of the platform after changes have been made will be considered acceptance of the new terms.
• If you do not wish to accept the new terms, you may request to close your account.

Therefore, it is recommended to visit this page regularly.

12.1 Contact

If you have any questions or concerns about these terms and conditions, please contact our support team:

• 24/7 Live Chat — Instant support in Bengali.
• Email: [email protected]

12.2 Complaints & Disputes

In the event of a dispute or complaint, please follow the process below:

• First, contact the support team directly and describe the issue.
• Support will review the details of the incident and respond within a reasonable time.
• If the initial resolution is not satisfactory, there is an option to escalate to the senior team.

12.3 Applicable Law

The laws of the jurisdiction in which dbg99 operates will apply to the interpretation and enforcement of these terms. Both parties will always prioritize resolving disputes through negotiation.