🛡 Responsible Gaming

dbg99 Responsible Gaming — Your safety is our priority

Stay safe while having fun. dbg99 gives you the tools, information, and support to keep gaming enjoyable at all times and prevent it from causing harm.

For players aged 21 and above only — 21+ age verification is mandatory

Why is Responsible Gaming important?

Warning: Online betting and casino games can be addictive. If you feel that gaming is having a negative impact on your life, please seek help. dbg99's 24/7 live chat support is always here for you.

At dbg99, we believe online gaming is an entertainment activity — it should never become a source of financial or mental stress. The core of responsible gaming is enjoying yourself within your limits. We are committed to ensuring a safe, transparent, and fair environment for every player.

Our platform has a number of important tools and policies for responsible gaming. From setting deposit limits to self-exclusion — control stays in your hands. We are always ready to help you make the right decisions.

Remember: there is no guarantee of winning. Every bet or game operates independently and outcomes are completely unbiased. Never chase your losses by placing more bets — this is a common mistake that leads to greater losses.

Our Safety Tools

dbg99 gives you full control over your gaming. Use the tools below to enjoy gaming responsibly.

Deposit Limit

Set a limit on how much you deposit per day, per week, or per month. Once a limit is set, it takes effect immediately. Requests to increase a limit require a waiting period for your safety.

Financial Safety

Session Time Limit

Decide how long you play each day. When the set time is reached, the platform will automatically alert you and end your session if needed. This helps you maintain your daily routine.

Time Management

Time-Out Break

If you feel you need a short break, take a time-out for 24 hours, 7 days, or 30 days. During this time, no betting or deposit features will be available on your account. This is an important step in responsible gaming.

Temporary Break

Self-Exclusion

If gaming feels like it is becoming a problem, choose a long-term self-exclusion — for 6 months, 1 year, or permanently. The account cannot be reactivated during the exclusion period. The support team will assist you through this process.

Long-Term Protection

Loss Limit

Set a maximum amount you can lose within a specific time period. Once the limit is reached, your session will automatically end. This is effective in protecting your budget and avoiding unnecessary losses.

Budget Protection

24/7 Support

For any issue, dbg99's live chat support provides assistance in Bengali 24 hours a day, 7 days a week. If you have any concerns about gaming, contact us today — we are always ready to listen.

Instant Support

Signs of Problem Gambling

When gaming turns from enjoyment into a problem, it can be hard to recognise on your own. Watch for the signs below and seek help if you notice them.

  • A tendency to place more bets to recover lost money ("chasing losses")
  • Hiding or lying about gaming to family, friends, or at work
  • Spending money meant for daily expenses, rent, or debt repayment on bets
  • Feeling restless, angry, or anxious when unable to play
  • Losing sleep or concentration due to thinking about gaming
  • Continuing to play despite damage to relationships or work
  • Spending more time or money than the limits you set for yourself

Tips for Safe Gaming

01

Set a Budget

Decide in advance how much money you will spend on gaming each week or month and stick to that limit. Never overspend.

02

Treat it as entertainment

Always see gaming as a form of entertainment, not a source of income. Winning is never guaranteed — keep that in mind.

03

Take regular breaks

Instead of playing for long stretches at a time, take regular breaks. Spend time with family and friends and give attention to other hobbies as well.

Age Verification and the 21+ Rule

At dbg99, only individuals aged 21 or above can open an account and play. We place the greatest importance on protecting minors.

Age Verification

At the time of registration, age must be confirmed using a national identity card or passport. Opening an account with false information is prohibited and any such account will be cancelled.

21+ Mandatory

Family Protection

If there are children or teenagers at home, use a PIN or password on your device. Use internet filtering software to keep minors away from gaming sites.

Family Protection

Our Commitment

dbg99 operates as a safe and fair platform by maintaining SSL encryption, fair play assurance, and responsible gaming policies. We believe it is our core responsibility to ensure every player stays informed and protected.

Need help? We are here

The dbg99 support team is always ready for any questions or concerns about responsible gaming. Whether you or someone close to you is facing a problem, do not wait — contact us right away.

To activate a deposit limit or self-exclusion, send us a message directly on our 24/7 live chat support. Your request will be processed quickly and confidentially.

Ways to Contact Us

24/7 Live Chat — instant support in Bengali
Email: [email protected]

We do not have a phone or WhatsApp number — support is provided through live chat and email only.

Quick Action Guide

  • Message live chat: "Set deposit limit"
  • Tell us the amount and period you want (daily/weekly/monthly)
  • The support team will apply the limit to your account
  • You will receive a confirmation email — the limit is effective immediately

Play responsibly and enjoy yourself

Set your own limits and safely enjoy dbg99's cricket betting, slots, and live casino.

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Responsible Gaming — Frequently Asked Questions

Contact our 24/7 live chat support and tell us your preferred deposit limit — daily, weekly, or monthly. The support team will apply the limit to your account promptly and send you a confirmation. Reducing a limit takes effect immediately.

You can self-exclude for 6 months, 1 year, or permanently. During the exclusion period, no bets, deposits, or bonuses can be used from your account. Our support team will provide you with full assistance on this.

A time-out is a temporary break — from 24 hours up to 30 days. After this period, your account is reactivated automatically. Self-exclusion is longer-term and more serious — from 6 months up to permanent — and cannot be cancelled midway.

You must be at least 21 years old to play at dbg99. Age is verified at the time of registration and accounts cannot be opened by anyone under 21. This rule is strictly enforced.

Yes, you can withdraw your balance at any time, subject to wagering requirements being met. The minimum withdrawal amount is ৳500 and processing is usually completed within 30 minutes to 3 hours. Withdrawals are available through multiple methods including bKash, Nagad, Rocket, and Upay.

Yes, self-exclusion can be done with complete confidentiality. Our support team keeps your information private and uses it solely for managing your account. You can contact us through live chat without any hesitation.

If you think a family member is struggling with a gaming addiction, start by having an open conversation with them. Let the dbg99 support team know — we can help apply self-exclusion or limits to the relevant account. It is also important to seek advice from a mental health professional.

Learn More and Explore

Learn more about dbg99's various games and services while gaming responsibly.

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