dbg99 Privacy Policy

dbg99 (website: https://dbg99.cam) is a trusted online betting and casino platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy describes how dbg99 collects, uses, stores, and protects your personal information. By using our services, you are considered to have given your consent to this privacy policy.

We ask that you read this policy in full so you can understand what commitments we make regarding your information and what rights you have.

1. Information Collection

1.1 Information You Provide Directly

When you register at dbg99, verify your account, or contact us, we may collect the following information:

• Full name and date of birth
• Email address
• Residential address
• National ID or passport details (for KYC verification)
• Payment method information (bKash, Nagad, Rocket, Upay, or bank account number)
• Your communication history with our support team

1.2 Automatically Collected Information

When you browse the dbg99 website or use the platform, our system automatically collects certain technical information:

• IP address and device information
• Browser type and version
• Operating system information
• Pages you visited and time spent
• Login timestamps and session information
• Game play history and betting records

1.3 Cookies and Similar Technologies

dbg99 uses cookies and similar tracking technologies to improve your experience. Cookies are small text files stored on your device. You can control cookies by changing your browser settings, though this may limit some services.

2. Purpose of Data Use

dbg99 uses collected information only for the following legitimate purposes:

2.1 Account Management and Verification

We use the information you provide to confirm your identity and keep your account secure. Through the KYC (Know Your Customer) process, we ensure that only eligible individuals are using our platform.

2.2 Payment Processing

The necessary payment information is processed to complete deposit and withdrawal transactions. This information is essential for completing transactions through bKash, Nagad, Rocket, Upay, and bank transfers.

2.3 Service Improvement and Personalization

By analyzing your preferences and play patterns, we can offer you more suitable games, offers, and promotions. This enriches your overall experience.

2.4 Security and Fraud Prevention

To ensure the security of the platform and detect suspicious activity, we monitor login patterns and transaction data. This keeps your account and funds protected.

2.5 Customer Service

Our support team uses your communication history and account information to answer any questions or issues and provide effective assistance. Our support is available 24/7 in Bengali.

2.6 Responsible Gaming

By monitoring play patterns, we are able to identify problematic gambling behavior and provide assistance when needed. This is part of our responsible gaming commitment.

3. Data Sharing and Disclosure

dbg99 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

3.1 Payment Processors

The minimum necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete transactions. These partners have their own privacy policies.

3.2 Technology Service Providers

Technology service providers that support the operation of our platform (such as server hosting and cybersecurity) may have limited access to data under contractual confidentiality terms.

3.3 Legal Obligations

If disclosure of information is required by a court order, a lawful request from a law enforcement agency, or applicable law, we will fulfill that obligation. In such cases, we will make every effort to notify you.

3.4 Corporate Changes

In the event of a business merger, acquisition, or asset transfer, user data may be transferred. We will provide advance notice in such situations.

4. Data Storage and Security

4.1 Retention Period

We retain your information for as long as your account is active and for as long as necessary to meet applicable legal obligations. Financial transaction records are maintained according to specific legal retention periods.

4.2 Security Measures

dbg99 uses industry-standard security technologies to keep your data protected:

• SSL/TLS encryption — all data transmissions are encrypted
• Encrypted database storage
• Two-Factor Authentication
• Regular security audits and monitoring
• Access controls — only authorized personnel can access data

4.3 Response to Data Breaches

If a security breach occurs and your information is at risk, we will notify you as quickly as possible and take the necessary protective measures.

5. Your Rights and Choices

As a dbg99 user, you have the following rights:

5.1 Right to Access Information

You can contact our support team at any time to receive a copy of the information we hold about you.

5.2 Right to Correction

If your information is incorrect or incomplete, you can request a correction. Many details can be updated directly from your account settings.

5.3 Right to Deletion

In certain circumstances, you can request that your information be deleted. However, due to legal obligations, some information may be required to be retained for a specific period.

5.4 Right to Restrict Processing

In certain circumstances, you can request that the processing of your information be restricted.

5.5 Opting Out of Marketing Communications

If you no longer wish to receive our promotional emails or notifications, you can stop them by using the "unsubscribe" link in any communication or by contacting our support.

6. Child Protection

dbg99 services are for users aged 21 and above only. We do not intentionally collect any information from minors. If we become aware that information from a minor has been collected, we will immediately delete that information and close the account.

7. International Data Transfers

Our servers and technology infrastructure may be located in various countries. Regardless of where your information is stored or processed, we maintain the protection standards described in this privacy policy. For international transfers, we comply with applicable data protection regulations.

8. Third-Party Links

Our platform has integrations with payment gateways and game providers. Game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, and NetEnt have their own privacy policies that apply to their services. dbg99 is not responsible for the data collection and use practices of these third parties.

9. Changes to the Privacy Policy

dbg99 may update this privacy policy from time to time. For any significant changes, we will send a notification to your registered email and clearly indicate the update date on the website. Continuing to use the platform after a change is considered your consent to the new policy.

10. Cookie Policy

dbg99 uses three types of cookies:

• Essential Cookies: Required for the core functionality of the platform — login sessions, security tokens, etc.
• Functional Cookies: For remembering your preferences and settings — language, theme, etc.
• Analytical Cookies: For analyzing platform usage and improvement — aggregate traffic data.

You can control or block cookies from your browser settings. However, disabling essential cookies will prevent many platform features from working properly.